A career opportunity for an Inside Service Engineer to provide customer support for steel fabricating equipment. The successful candidate will be joining a company that values mutual respect, honesty, collaboration, and rewarding successful performance. The position will be based at the company's headquarters in Wrightsville, Pennsylvania.
Provide technical support via phone, video, chat, and email to KRB customers and field service technicians, as well as in house manufacturing.
Log customer issues in ERP system and follow up with customers to confirm success of technical support.
Troubleshooting of industrial electrical, mechanical, electric motors, hydraulics and pneumatics with strong knowledge of motor control systems including
3 phase power, VFD, PLC and Servo drive technologies.
Working with customers at all levels ranging from the shop floor to senior leadership in a professional manner.
Participate in the design of new machines and material handling systems developed for customer applications.
Meet service metrics based on timely ticket completion, re-open rate, and customer satisfaction.
Ability to read pneumatic/hydraulic/electrical/electronic schematics.
Knowledge of motion control utilizing servo drives, PLC's, proximity switches, limit switches, photo-electrical switches, and touch screen technology.
Excellent troubleshooting skills.
Must be able to multi-task and work with limited supervision.
Must be willing to utilize the latest technology to enhance our customer experience.
Excellent attention to detail and strong follow-up skills.
B.S. Degree in electronics or electrical engineering is preferred.
2+ to 5 years of relevant experience is preferred.
Willingness to work some extended hours.
Willingness to perform occasional field work a plus.
KRB Machinery is a small privately-owned business that manufactures equipment to cut and bend steel for reinforcing concrete. The company has installed equipment in over 1500 locations in 55 countries. KRB's products are highly regarded and noted for their reliability and long-life.
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